Noticeboard

The CCG have now recommenced the Protected Time for Learning sessions, therefore all practices will be closed from 12 noon on Thursday 17th June. We will reopen on Friday 18th June at 8am. If you require urgent assistance during our closure then please contact NHS 111. Many thanks


From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 




  • the NHS App which you can download from app stores 




It may take more than a week for your identity to be checked and verified so you can use this service.


If you cannot access this online service, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.


This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.


When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get  proof of your vaccination status before you leave.

Patient Feedback & Concerns

At Holderness Health we make every effort to ensure we give the best service possible to everyone who accesses our services.

 

We are aware that sometimes things can go wrong resulting in the patient feeling they have a genuine concern. If this is the case you are entitled to ask for an explanation and we would wish for the matter to be settled as quickly and as amicably as possible.

 

We follow a structured process when dealing with concerns. This procedure does not deal with matters of legal liability or compensation. In some cases the in-house procedure is not an appropriate form of investigation, in which case you will be referred to the appropriate authority.

 

Your concern should be addressed to the Complaints Manager at the practice you are registered at, alternatively please email eryccg.feedback.holdernesshealth@nhs.net. They will ensure that it is investigated thoroughly and as speedily as possible. If providing a written complaint causes you any difficulty, for example due to disability, the Complaints Manager would be prepared to discuss your complaint either on the telephone or in person at a mutually convenient time.

 

Please note that we keep strictly to the rules of medical confidentiality and we cannot provide confidential information without appropriate authority if you are not the person in question.

 

Thank you.

Holderness Health



 
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