To view the E-Consult patient video please click here.

Welcome to Church View Surgery

                                                                         We continually strive to provide the best possible standards of care and service.

WELCOME TO OUR SURGERY

The Practice was established in 1892, originally extending out to Patrington, but concentrating as the population grew at the surgeries at Hedon and Keyingham. The Hedon surgery started out in a little room in the Market Place, moving to 8 Market Hill and expanding there twice before outgrowing this and finally entering the current premises in 1989. Further extensions have been added to meet the clinical needs of our patient population.

Our Keyingham surgery retains its traditional village surgery atmosphere following interior changes.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information.  

Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

MERGER - NOTICE OF REVISED DATE

1^st October 2018

Church View Surgery, Eastgate Medical Group, Hedon Group Practice and South Holderness Medical Practice have been working closely on plans to merge. The original planned merge date was 1^st July 2018. However, due to the complexities involved with this merger, the four practices have now decided to merge on the 1^st October 2018 to ensure there is adequate time to meet all legal requirements.

The views of our patients are important to us. If you have any questions or feedback about the planned merger then please let us know.

16^th April 2018

Merger of Church View Surgery, Eastgate Medical Group, Hedon Group Practice and South Holderness Medical Practice

Church View Surgery is planning to merge with Eastgate Medical Group, Hedon Group Practice and South Holderness Medical Practice on 1^st July 2018 and we would like to hear what you think about this. Our surgeries at Hedon and Keyingham will all remain open and you will still be able to make an appointment to see your usual GP.

All four practices have been working closely together for some time and formally merging is a natural next step for us. As a group of like-minded practices, we feel that becoming a bigger practice responsible for over 48,000 patients in Holderness and 2,500 patients in Hastings in Hull will help us to:

• Have a louder voice to represent our patients
• Build a stronger workforce with even more expertise
• Protect our ability to provide high quality care in the future
• Continue to improve lives through innovation
• Become a centre of excellence for training and research
• Create a more attractive place to work for new and existing staff

From 1 July 2018 you may not notice much difference as it will be “business as usual” across all our sites but over the next 9 - 12 months we will be working together in the background to share best practice and build a strong and resilient practice that will be around for many years.

The views of our patients are important to us so please do let us know what you think by putting it in writing to our Practice Manager Cathryn Palmer or by e-mail on ERYCCG.CVSpatientgroup@nhs.net

We look forward to hearing from you.

Church View Surgery

13 March 2018

Hedon surgery front door / gate

The GPs would like to discourage patients from waiting outside the front door / gate at Hedon in a morning, especially during the winter months.

Please be aware that due to health and safety reasons we are unable to open

the surgery front doors until 8.00am.

Thank you for your understanding.

There are different types of appointments available each day and a number of ways to book with a GP.

• Book on the day appointments (from 8.00am)
• Pre-bookable appointments (limited number)
• Friday open surgery (for acute problems only)
• Saturday mornings (pre-bookable only)
• On-line booking (Patient Access)
• Telephone consultations (daily)
• E-Consult (24 hour access)
• Emergency triage (on-call GP)

For further details please ask reception for a copy of our ‘Guide to our appointments’ leaflet. 

E-Consult

We have gone live with a new online system called eConsult. It allows patients to self-check symptoms and receive medical advice without attending the Surgery. You can use this 24 hours a day and if needed our GPs will respond no later than the end of the next working day. You will also have access to reliable and trustworthy self-help information and other local healthcare services that may help you avoid an appointment altogether. Please click on the blue banner above to get started.

Missed Appointments

Our reception managers now contact patients who do not attend for their appointment.

If you feel you do not need the appointment or are unable to attend please contact us so we can offer the appointment to another patient. Thank you.

Patient Group and Suggestion Box

Did you know that we have a Patient Group? The idea of the patient group is to have a representative group of patients we can contact when we have ideas or questions about the future of the Practice. If this is something that is of interest to you please click the link on the right of this page.

We also have a suggestion box at our surgery in Hedon. Please feel free to leave your ideas or suggestions there. We are always looking to improve our services to you and are grateful for your input. Thank you.
       

Friends and Family Test

Please take our Friends and Family Test via the link below or on the right task bar. With your permission we display your comments on our patient notice board in our reception area at Hedon. We welcome your feedback to help us develop and improve our services.

Thank you.

http://fft.mysurgeryintranet.co.uk/surveys/194/take-our-survey

Home Visits

If you are too unwell to attend the surgery please phone us before 10.00am. The receptionist will request your full name, address, telephone number and brief details about the nature of the problem. This will help us be certain that urgent calls are seen promptly.

Remember, we can see three or four people in the Surgery in the time an average visit takes.

Named GP for Every Patient

Every patient at the Practice has been assigned a 'Named Accountable GP'.  This is a contractual obligation on the practice from NHS England.  If you have not been informed of this already and if you wish to know your allocated GP then simply ask and we will tell you.

If you wish to change your Named GP then please contact the surgery.

REMEMBER: YOU DO NOT HAVE TO SEE YOUR NAMED GP WHEN YOU COME TO THE PRACTICE. YOU CAN SEE WHOEVER YOU LIKE.