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STAFF TRAINING


Next training date: Wednesday 5th July 2017, surgery closes at 12.00noon.


Please note that we close for staff training four afternoons per year. If you have an emergency during this time please call the Out of Hours Service on 111.

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Welcome to Church View Surgery

                    

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                                                                         We continually strive to provide the best possible standards of care and service.

 

WELCOME TO OUR SURGERY

 

The Practice was established in 1892, originally extending out to Patrington, but concentrating as the population grew at the surgeries at Hedon and Keyingham. The Hedon surgery started out in a little room in the Market Place, moving to 8 Market Hill and expanding there twice before outgrowing this and finally entering the current premises in 1989. Further extensions have been added to meet the clinical needs of our patient population.

Our Keyingham surgery retains its traditional village surgery atmosphere following interior changes.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information.  

                                                                                                                                                

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Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.     

                                                                                                                                                                                         

Friday Open Surgery

In order to improve acute access we now have a new appointment system on a Friday (Hedon surgery only). The reason behind this is the need to be able to offer timely support for problems before the weekend. Our hope is that it may also reduce the number of wasted appointments, especially at a time when GP appointments are very valuable.

 

We will have appointments available, which are only bookable on the day, and are not doctor specific. Our GPs will instead see patients on a ‘next available basis’ which should help to reduce waiting times. We would hope that by only seeing acute problems there will be less of a need to see your usual doctor.

In order for these appointments to work effectively we ask that patients visit with only one problem (you may be asked to return at a later date to discuss further problems).

 

There will still be some pre-bookable appointments available for the GP at Keyingham and with our Advanced Nurse Practitioner (Julie Storey) and Advanced Clinical Practitioner (Michael Moore) at Hedon.

                                              

Missed Appointments

From 1st – 31st March 2017 152 patients DID NOT ATTEND their appointment.

This is the equivalent to 10 and a half surgeries. 26 hours of appointment time!

If you feel you do not need the appointment or are unable to attend please contact us so we can offer the appointment to another patient. Thank you.

               

Patient Group and Suggestion Box

Did you know that we have a Patient Group? The idea of the patient group is to have a representative group of patients we can contact when we have ideas or questions about the future of the Practice. If this is something that is of interest to you please click the link on the right of this page.

We also have a suggestion box at our surgery in Hedon. Please feel free to leave your ideas or suggestions there. We are always looking to improve our services to you and are grateful for your input. Thank you.
       

Friends and Family Test

Please take our Friends and Family Test via the link below or on the right task bar. With your permission we display your comments on our patient notice board in our reception area at Hedon. We welcome your feedback to help us develop and improve our services.

Thank you.

  

http://fft.mysurgeryintranet.co.uk/surveys/194/take-our-survey

                  

Home Visits

If you are too unwell to attend the surgery please phone us before 10.00am. The receptionist will request your full name, address, telephone number and brief details about the nature of the problem. This will help us be certain that urgent calls are seen promptly.

Remember, we can see three or four people in the surgery in the time an average visit takes.

                 

Named GP for Every Patient

Every patient at the Practice has been assigned a 'Named Accountable GP'.  This is a contractual obligation on the practice from NHS England.  If you have not been informed of this already and if you wish to know your allocated GP then simply ask and we will tell you.

If you wish to change your Named GP then please contact the surgery.

                                                                                                                                                                     

REMEMBER: YOU DO NOT HAVE TO SEE YOUR NAMED GP WHEN YOU COME TO THE PRACTICE. YOU CAN SEE WHOEVER YOU LIKE.

(Site updated 23/05/2017)
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